job opening

Gelato Retail Assistant

Part-time casual with potential to grow |  Matamata / Waharoa

Exciting opportunity to work for Kōwhai Creamery, award winning, local hand crafted gelato.

role discription

We are looking for a Retail Assistant who will be responsible for assisting management with operations to deliver an excellent customer experience. This will involve operation of retail outlets including our Gelato Trailer and Bikes. These vendors will be stationed across the Matamata-Piako serving the public or traveling outside the district to service private events such as weddings/parties. The nature of the job will require you to work shifts across weekends as well and weekdays. Good communication skills are required for key relationships with management, other kitchen and retail staff and suppliers. It is essential that you enjoy practical work, have good hand-eye co-ordination with the ability to work quickly and safely. You’ll be required to work well as part of a team as well as having the ability to work competently when left to your own devices. Time management skills are essential to delivering the required results. Experience in the hospitality or event industry is a plus, but the successful candidate will be trained in all aspects of Kōwhai Creamery retailing. The goal is to maximize gelato sales through customer satisfaction and employee engagement. Working with foods means excellent personal hygiene is a must as well as being free from skin allergies to foods and detergents.

Duties and responsibilities

  • Represent the Kōwhai Creamery Story
  • Help manage all day-to-day retail operations to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Identify customer’s needs and respond pro-actively to all of their concerns
  • Establish targets, KPI’s, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity
  • Stock management and reporting
  • Order management with suppliers
  • Money management and handling
  • Follow direction toward portion control and serving standards
  • Maintain a positive and motivated work ethic in the retail hubsat all times
  • Handle, sort, store and distribute food items
  • Follow instructions from management or nominee
  • Cleaning and maintaining all Kōwhai Creamery vendors/workspaces to a presentable manner
  • Any other duties the employer may reasonably require

skills required

  • Confidence in telling and representing the Kōwhai Creamery story
  • Ability to spot and resolve problems efficiently
  • Communication and team participation skills
  • Guest-oriented and service-minded
  • Exceptional personal hygiene and grooming standards
  • Reliability and work ethic
  • Capable of basic mathematical problem solving and calculations
  • Follow all Kōwhai Creamery standards and tasks set by management

Please send your cover letter and CV to


M +64 21 086 30215

Created by Adam Barton Creative